build 1800x1000

Support.

Our team consistently work with our clients to improve and evolve their digital asset and drive ROI based on actual user data.
We have a service level agreement that ensures any website issues are dealt with quickly.

There’s always someone from the Lightbox team, ready and willing to support you and your business objectives.

Our dedication to client relationships means that you can take advantage of an effective support system that aids in driving your digital presence, from the initial digital discovery session, right up until after your website has gone live. Not only do you have access to our technical team but our marketing team are also here to advise on what’s best for your business going forward.

Our support email process means that you can get in touch with us and we’ll deal with the issue within a couple of hours and if needed, implement changes within a few working days. We care about what we do and you’ll see that through our proactive approach to supporting you and your business.

Our Approach

  • You’ll benefit from our proactive approach to support from the very first enquiry. Our friendly team will be ready to answer any questions you may have whether they be general, project related or technical.
  • When you come to us for an in-depth digital insight session you’ll quickly see the support system available for you throughout the proposed project. We’ll use this stage to assure you that someone from the Lightbox team will always be on hand to assist you.
  • Throughout the project, you’ll be able to get in touch with us whenever you want, over the phone or through the support email system, which benefits from prompt and helpful replies.
  • Communication is key when maintaining strong relationships so we make sure that we keep you up to date and in the know at all times.
  • Even after your website is finished, our support doesn’t stop there. We’ll always be on hand to answer questions and advise you on the potential of your online presence.