UX (User Experience) Design

Designing effortless and enjoyable user experiences, boosting conversions, customer satisfaction, and reputation in the process.

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Your business now:

You’re serving customers with unclear, confusing, or conflicting messaging.

You haven’t designed your digital customer journeys to make life easy.

Customers don’t know where to click when they arrive on your website.

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Your business with Lightbox:

Your message is clear and consistent across every touchpoint.

You have a considered, well designed customer journey at every touchpoint.

Your customers know what action to take when they land on your site.

Make life easy for your customers by designing a market leading digital experience

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UX design that makes life easy

The best online experiences are the ones that go unnoticed. Everything is seamless and intuitive. Customers know where to look, how to navigate, and how to buy or contact, all without second-guessing themselves or your intentions.

But achieving such a user-friendly interaction doesn’t happen by mistake. Everything from branding and content to website functionality needs to be underpinned by user experience (UX) design.

Our website design team specialises in creating meaningful online user experiences, aligned with your goals and with your customers in mind. We do this by mapping their journey from landing page to conversion, using best practice UX design to guide them to purchase or enquire.

Starting from scratch or evolving your brand?
Our UX design services can help. 

Let’s Talk

User-first web design

Too often, websites are built around the whims of the business at the expense of the user. And while you should have a website you’re proud of, a flashy brand-first design simply won’t drive sales and leads.

That’s why we advocate a user-first approach to web design, placing the needs, motivations, and goals of your customer ahead of your preferences – if those preferences are at odds with the site’s objective.

Through audience personas and market research, we shift your mindset and help you see the world through your customer’s eyes. We then collaborate with you to create a design that captures the essence of your brand and more importantly, grabs the attention, guides and informs, and gets results.?

Ready to put your customers first?

Let’s Talk

We ask the right questions and test the answers

Albert Einstein once said that if he had an hour to solve a problem, he’d spend the first 55 minutes figuring out the right question to ask. That, in a nutshell, is our approach to UX design.

Before we create anything, we get to grips with the problem we need to solve, diving deep into customer research and user insights. Once we’ve learned about your customer’s motivations and intent, we build an experience to meet their expectations, testing every click, tab and button placement to find the optimum solution.

Ultimately, our goal is to empathise with your users, humanise their experience, and make life easy.

Let’s Talk

88% of users are less likely to return to a site after a bad experience.

TopTal

32% of customers would leave a brand they love after one bad experience.

PWC

72% of customers will tell 6 or more people about good experiences.

ThinkJar

FAQs

What is UX?

User experience is about understanding the customer to create the best journey throughout their entire time interacting with your brand. Making the process of understanding your product, enticing them to add to basket, and the whole check out process as easy as possible will increase conversions on your website as it doesn’t make it hard for the customer to buy your product. This whole process is based in audience personas and market research to understand the mindset of your customers, collaborating with design and web development teams to create the best experience.

Why is UX important?

A smooth user experience increases traffic and conversion on your website by making it as easy as possible for customers to find your products, understand your brand and purchase your goods or services. Without thorough marketing research into buyer personas and customer journeys, along with a strong understanding of website design, it can be extremely difficult to get this right. Creating a customer-centric approach to your brand increases leads and conversions. Shopping shouldn’t be hard, so make it easy for your customers!

Why partner with Lightbox?

Collaboration is key when it comes to user experience. At Lightbox, we can ensure that all aspects of your website align to create a smooth customer journey from the original touchpoint with your brand on search engines or social media, to the content on your website to the development of the site itself. We understand that all these aspects need to work together, and we ensure that they all come together in harmony from the get go.

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